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  • Which of the following is a key characteristic of Multi-Factor Authentication?
  • What is the primary purpose of backup solutions?
  • What is BIOS primarily responsible for during the boot process?
  • What characteristic of WEP encryption makes it less secure compared to newer protocols?
  • When limiting access to removable hard drives, which command-line tool should the technician use to apply the new policy?
  • In Windows, what is the role of the Registry?
  • What device should a technician recommend to ensure power during extreme weather conditions while preventing file corruption?
  • What type of network security feature can be used to limit exposure of internal servers to external threats?
  • What is the main advantage of using cloud storage?
  • What is Safe Mode?
  • Which of the following settings directly affects the visual quality and clarity of images displayed on a monitor?
  • What is the primary purpose of antivirus software?
  • What does the acronym MFA stand for in cybersecurity?
  • Which of the following is NOT a component of multifactor authentication?
  • Which feature would be essential for a small business that needs to ensure not just password usage for accessing cloud services?
  • Which two wireless security protocols should a technician implement for the highest level of security in a SOHO network?
  • What is a common first step to take when addressing connectivity problems on a user's laptop connected to a public WiFi network?
  • What provides the BEST level of protection for corporate mobile phones against unauthorized access?
  • Which type of antivirus license should be recommended if the user does not want to pay for it?
  • Which type of network topology involves all devices connected in a linear fashion?
  • What does the power-on self-test (POST) check during startup?
  • After a malware infection, what action should IT staff take to minimize the risk of future infections?
  • What type of attack is a man-in-the-middle attack associated with?
  • What does the term "malware" refer to?
  • Which administrative action helps in managing unexpected updates that might cause peripheral device issues?
  • Which file system supports larger file sizes than FAT32?
  • In computer security, what does encryption do?
  • What type of infection is likely if a user has unknown processes running after downloading an application?
  • In regards to cybersecurity, what does the term 'botnet' refer to?
  • Which feature in Windows helps to recover lost files?
  • What type of document would a network administrator likely provide to a technician for a network upgrade detailing switchports?
  • What does SSD stand for in computing?
  • What should a secure network ideally include when it comes to user authentication?
  • A user has a computer with 1GB of RAM and 16GB of hard drive space. Which OS should be recommended for best performance?
  • Which technology is commonly used to enhance security in online transactions?
  • When users cannot access certain shares on the network despite being in the correct security groups, what are the most likely reasons for the issue?
  • What type of malware disguises itself as legitimate software?
  • To effectively remove all data before recycling PCs, which technique is the best practice?
  • What should a help desk technician do when a customer insists that they have tried all troubleshooting steps and the issue remains unresolved?
  • What is the primary function of a firewall?
  • Which technology allows an operating system to interface with hardware?
  • Which account type is most suitable for setting up a kiosk that requires automatic login without a password?
  • What format should a PC naming convention follow for easier tracking and identification?
  • What is the difference between a public IP address and a private IP address?
  • In a secure network, logging in serves what essential function?
  • How does a captive portal work?
  • What type of attacks attempts to overload a server with traffic?
  • What is the most important action a technician can take to protect a server from possible infection when remote access is requested?
  • In a network without a server, which of the following provides reliable user authentication?
  • What does the term "patch management" refer to?
  • What is the BEST action for a technician to take when they can't troubleshoot a user's repeated BSOD issues due to scheduling?
  • Which port number is commonly associated with HTTP?
  • What is the function of a captive portal in network security?
  • What must be adjusted on a workstation if an invalid certificate error occurs when visiting a secure website?
  • What should a user check first if their WiFi connection shows limited connectivity?
  • What is an advantage of using fiber optic cables over copper cables?
  • Which topic should a technician cover to educate an end user during a virus removal process?
  • Which type of data is considered government-regulated?
  • Which type of network attack involves modifying a user's DNS settings to redirect traffic?
  • Which network topology is characterized by all devices connecting to a central hub or switch?
  • What type of password is typically required in UEFI to enhance the security of a computer system?
  • In the context of computer troubleshooting, what does "POST" signify?
  • Which wireless security protocol is considered the MOST secure?
  • What should be confirmed if a PC shows signs of consistent rebooting but all hardware checks out?
  • What is the most likely issue when a user cannot display a page while attempting to connect to a public hotspot?
  • What is the first action a technician should take to prevent electrical hazards while servicing a PC?
  • What does the acronym GUI stand for?
  • What type of authentication method is being used when a user is prompted for a username and password?
  • To ensure daily backups will work if needed, what should a systems administrator do?
  • Out of the following, which is a common symptom when a malware infection is present on multiple internal computers?
  • Which type of malware is designed to replicate itself and spread to other devices without user awareness?
  • What is the function of BitLocker in a computer system?
  • What is the first step to take when addressing unfamiliar search engine behavior in a user's web browser?
  • What type of device often uses BIOS for its essential functions?
  • Which security measure should Ann use to limit the exposure of highly regulated data in her work area?
  • When installing Windows 7 64-bit on a VM, which issue must be resolved for successful installation?
  • Which of the following is a disadvantage of using a VPN?
  • What is a potential benefit of Multi-Factor Authentication (MFA)?
  • What is the primary reason for implementing screen locks on company workstations?
  • Which of the following built-in accounts was removed in Windows 10?
  • Which protocol is used for secure communication over the internet?
  • When a manager with a restricted user account receives an error stating that Windows Update cannot check for updates, what should the technician do next?
  • What is the function of Windows Firewall?
  • Which of the following best describes endpoint protection measures?
  • What is the main purpose of endpoint security?
  • A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should the technician adjust to correct this issue?
  • Why might Joe be having trouble accessing shares on his home media server while connected to the Internet?
  • Which of the following should be configured to protect workstations from unauthorized access when users step away?
  • What is the best method to prevent malware from reoccurring after it has already infected PCs and stolen credentials?
  • What is an IP address?
  • What is the purpose of DHCP?
  • What configuration should be modified to restrict access to a business's WiFi network for customers?
  • What is the maximum RAM limit of a Windows 32-bit version?
  • What is a key advantage of using solid-state drives (SSDs) compared to traditional hard drives?
  • A SOHO technician wants to upgrade two computers quickly without retaining user settings. Which installation method would be MOST likely used?
  • During a DDoS attack, which types of infections are the source of traffic most likely infected?
  • What is an essential practice after removing malware from a user's system?
  • What does the acronym IPv4 stand for?
  • What role does a network switch play in a Local Area Network (LAN)?
  • What does Active Directory primarily manage?
  • A user's mobile device is overheating and losing battery life quickly. Which setting should they adjust to help resolve the issue?
  • What does endpoint security primarily safeguard against?
  • Which characteristic is typically associated with a phishing attack?
  • When a PC cannot boot and the hard drive is not recognized, what message is most likely to appear during the startup?
  • What does a Virtual Machine enable in an IT environment?
  • An employee reports a suspicious individual looking through the recycle bin. What type of social engineering threat does this represent?
  • What does the acronym RAID stand for in data storage?
  • What does the acronym VPN stand for?
  • During the troubleshooting of a non-booting computer, which approach should a technician take when the customer feels their time is being wasted?
  • What features should a technician implement to BEST secure company workstations as per a new policy requiring password protection and encryption?
  • What is the MOST effective method for destroying data on HDDs from old desktops?
  • When troubleshooting login issues on vendor's websites, what should Joe do first when he finds errors on Ann’s laptop?
  • Which commands should a technician use to correct a slow Windows 10 PC? (Choose two.)
  • What is the purpose of a device driver?
  • Which type of phishing attack uses personalized information to obtain sensitive data?
  • A user's phone contains customer's PII. Which of the following is the best method for securing the phone?
  • Which of the following is a recommended practice to secure network devices from unauthorized access?
  • What is a DNS server?
  • What is a common use of the CHKDSK command?
  • Which Windows utility can be used to manage disk partitions?
  • Joe reports slow data speeds on his mobile phone after a few days of usage. What is the MOST likely cause of Joe's slow data speeds?
  • In Windows, what does the Task Manager do?
  • What type of port does a standard monitor connect to on a computer?
  • To preserve data integrity during power outages, which device should a user have in place?
  • To comply with security policy after inventory, how should a company handle contractor user accounts?
  • Which component of a computer stores data permanently?
  • What configurations can increase the security of a Windows terminal server? (Choose two.)
  • What software tool can be used to recover deleted files?
  • What is two-step verification?
  • For which purpose is PCI compliance specifically designed?
  • What tool can a technician use to manage CPU utilization when a user’s laptop is running slowly?
  • What does the acronym BIOS stand for in computer systems?
  • Which of the following solutions should be tried first when troubleshooting hardware recognition issues on a PC?
  • What is likely the cause of Ann being unable to log into her email from a third-party client after resetting her password?
  • What role does a Virtual Machine play in IT?
  • Which protocol is often recommended for securing wireless networks against unauthorized access?
  • What network troubleshooting tool can be used to trace the route data takes to reach a destination?
  • What is the primary function of PXE booting a computer?
  • What is the function of a screensaver password in a workstation security policy?
  • A user finds that their web browser opens to an unrecognized search engine and shows irrelevant results. What should a technician do?
  • What is the purpose of permissions in a file system?
  • When setting up a temporary server room during construction, what is the most essential item to use?
  • After installing a new secondary hard drive in a Windows 10 desktop, the computer displayed the error message: No Operating System Found. What should the technician do NEXT?
  • Which tool should be utilized to safely remove unnecessary files and improve system performance?
  • If a user’s locally attached devices stop functioning after a morning update, what is the most likely solution?
  • Which built-in utility can a MAC user use to recover lost data after an operating system corruption?
  • What security method allows a user to enter credentials once for multiple applications?
  • Which command is used in Windows to check the status of a hard drive?
  • What does BIOS stand for?
  • What is the primary function of an operating system?
  • What is the primary purpose of logging into a secure network?
  • A SOHO customer has lost all data after a disaster. What recommendations should be made to prevent future data loss?
  • A Windows user struggling to install a local printer due to permissions is likely which type of user?
  • Which technology can provide secure SSO access for WiFi and network resources in a wireless environment?
  • What password practice should a technician implement to secure a private PC in a public workspace?
  • To improve wireless network security in a crowded office building, what should the technician do?
  • What is the main advantage of using a 64-bit operating system over a 32-bit system?
  • What configurations are most likely to have allowed an attacker to successfully compromise a wireless network? (Choose two.)
  • After a failed OS load following a patch, what should the technician do next?
  • How much memory is a user limited to with a 32-bit version of Windows?
  • During a planned router OS upgrade, what essential part of the change request must an administrator document?
  • For data removal from recycled PCs, which method is the most effective?
  • What is the primary function of the Domain Name System (DNS)?
  • Which tool is effective for analyzing bandwidth usage on a network?
  • What compliance is required for businesses using credit cards in both physical and web locations?
  • What boot method should be used for a network-based Windows upgrade?
  • Which file system is commonly used by Windows operating systems?
  • What is the MOST likely cause of the error "No OS found" after installing a secondary OS and verifying the boot.ini file is correct?
  • In troubleshooting failed updates, what should a technician look for first?
  • Which command allows a junior Linux administrator to gain necessary permissions to update system software?
  • Which feature significantly changed from Windows 7 to Windows 10, easing the operating system installation process?
  • Which method is commonly used by malicious employees to gain access to user passwords?
  • What is a key benefit of using a hot site for disaster recovery?
  • What is one effective way to speed up a PC that is taking a long time to boot?
  • What should be implemented to increase the security of a wireless network in a small office setting?
  • What tool can be used to monitor network performance and analyze bandwidth?
  • Which component should a technician replace if server errors are linked to missing time slots in the event log?
  • What configuration setting should be changed to prevent unauthorized use of an open wireless network?
  • What is the function of a proxy server?
  • Which command is used to display network configuration details in Windows?
  • What best practice could have prevented a corporate network from being infected by a malicious application on a flash drive?
  • If a smartphone's camera makes shutter noises without taking pictures, what should be checked first?
  • A security team audit reveals that a USB drive was inserted into several servers before multiple login attempts were made. What action should be taken to close the vulnerability?
  • Which protocol allows secure access to network devices over the internet for remote IT management?
  • Which type of social engineering attack involves targeting a specific individual or organization?
  • Which installation type requires the use of an answer file for the OS installation?
  • What does the acronym SSL stand for?
  • Which issue is the MOST likely cause of a remote computer demonstrating erratic behavior and running extremely slow?
  • Which devices are MOST likely to have a grounding wire based on manufacturer design?
  • Which Windows command allows you to check the connections to network resources?
  • After identifying malware on a user's system, what is the next step according to malware removal best practices?
  • What is a common use of network protocols like TCP/IP?
  • What is the primary function of a router?
  • When some Windows updates fail to install, what is the first option a technician should check?
  • What should the help desk advise Ann to do if she connects to an unsecure WiFi network but cannot retrieve corporate email?
  • What is the primary purpose of enforcing password complexity on a network?
  • What component is essential for connecting multiple devices to form a network?
  • What does the acronym UEFI stand for?
  • A user reports slow desktop applications and no email reception. What should the technician do next to resolve the issue?
  • What could be a potential reason for a network share to return an "Access Denied" message despite correct user permissions?
  • In the context of project management for new wireless solutions, what should be included in the Statement of Work (SOW)?
  • What type of cable is typically used for Ethernet connections?
  • Which Control Panel utility should a technician use to configure a proxy server on Windows workstations?
  • A user receives an error stating there is not enough space to install an application. What did the user likely overlook?
  • Which Control Panel utility should a technician use to find a protected .dll file that is missing from the System32 directory?
  • What is the function of a UPS?
  • What is the main function of the Central Processing Unit (CPU) in a computer?
  • What upgrade method should a technician use to ensure applications and data are preserved when moving from Windows 8 to Windows 10?
  • What is the purpose of system updates?
  • Which action can help improve wireless network performance by minimizing interference in a dense office area?
  • Which device would primarily benefit from faster data access speeds?
  • What type of file extension is likely associated with the command "net use T:\ \server\files"?
  • What is another recommended action to improve boot speed, alongside removing startup applications?
  • If a user cannot access online services, what is one of the first checks to perform regarding network connectivity?
  • If a user experiences multiple browser pages opening unintentionally, which action should be taken?
  • What is the purpose of the Windows Event Viewer?
  • What is the primary function of system restore in Windows?
  • What is the difference between 32-bit and 64-bit operating systems?
  • In terms of storage capacity, which is typically greater?
  • Which device provides protection against brownouts?
  • What is typically the best initial response when faced with a suspected phishing email?
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